TERMS OF SERVICE
Effective date: May 18, 2026
Last updated: May 18, 2026
These Terms of Service ("Terms") form a binding agreement between you and Regener8 Health & Wellness, LLC ("Regener8," "we," "our," "us"). By accessing regener8now.com, our patient portal, or any related service (collectively, the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Please read Section 12 (Arbitration and Class Action Waiver) carefully — it affects how disputes are resolved.
Eligibility
You must be 18 years or older and a U.S. resident in a state where Regener8 lawfully operates to use the Services. By using them, you represent that you meet these requirements and that the information you provide is accurate.
The Services
Regener8 offers wellness consultations, telehealth visits, hormone health programs, sexual wellness programs, weight-management programs, lab work coordination, and related products and services through licensed healthcare providers. Specific offerings may change without notice.
The Services are not intended for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
Medical disclaimer — not medical advice; no doctor-patient relationship from the website
Information on regener8now.com and in our marketing communications is provided for general educational and informational purposes only. It is not medical advice and is not intended as a substitute for professional medical evaluation, diagnosis, or treatment. Always seek the advice of a qualified clinician with any questions you have regarding a medical condition or treatment.
Visiting the website, reading our content, or contacting us through a marketing form does not create a doctor-patient relationship. A clinical relationship with a Regener8-affiliated clinician is established only after you complete our intake process, are reviewed by a licensed clinician, and your enrollment is confirmed.
Submitting an intake or attending a consultation does not guarantee a prescription, treatment, or any specific clinical outcome. Whether to prescribe, treat, or recommend any product is the independent professional judgment of a licensed clinician. Wellness, hormone health, sexual wellness, and weight-management outcomes depend on many factors and vary by individual — no specific result is guaranteed.
Where the Services reference dietary supplements: such statements have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Account responsibilities
You are responsible for:
Providing accurate, current, complete, and truthful information.
Keeping your login credentials confidential and not sharing them with anyone.
All activity on your account.
Notifying us promptly of any suspected unauthorized access (privacy@regener8now.com).
We may suspend or terminate accounts that violate these Terms or that we suspect of fraud or misuse.
Telehealth, prescriptions, and medications
By using telehealth Services you also agree to our separate Telehealth Informed Consent, signed during intake. Prescriptions, when written, are filled by partner pharmacies and dispensed in accordance with state and federal law. Controlled substances are not prescribed via the Services. Medications must be used only as directed by your clinician.
Payments, billing, refunds, and cancellations
6.1 Payments
Payments are processed through our PCI-DSS payment processor (Stax). By submitting payment details you authorize the charge for the products and Services you select.
Programs may renew automatically. Renewal terms, cadence, and cancellation rules are disclosed at checkout and in the patient portal.
Failed payments may result in suspension of Services until cleared.
6.2 Consultations and clinical visits
You may cancel or reschedule a consultation at no charge if you do so at least 24 hours before the appointment. Cancellations within 24 hours are non-refundable; rescheduling within 24 hours may incur a fee disclosed at booking.
If you do not attend a scheduled visit and do not cancel in advance, the visit fee is non-refundable.
Consultation fees are non-refundable once the visit occurs, regardless of whether a treatment is prescribed.
6.3 Programs and memberships
You may cancel future renewals at any time through the portal or by emailing support@regener8now.com. Cancellations take effect at the end of the current billing cycle. Already-billed program periods are non-refundable except where required by law.
To avoid being charged for an upcoming renewal, cancel at least 48 hours before the renewal date.
Pre-paid multi-month bundles are non-refundable but may be paused or transferred at our discretion if no services have been used.
6.4 Lab orders
Lab orders are non-refundable once the requisition has been issued to the laboratory partner. Before the requisition is issued, you may cancel for a full refund by contacting support@regener8now.com.
Results delivery times are estimates and depend on the laboratory partner. Delays do not entitle you to a refund.
6.5 Prescription medications and dispensed products
Once a prescription has been filled or shipped, federal and state law prohibit returns and resale of medications. Filled prescriptions are not refundable.
If a shipment arrives damaged, incorrect, or defective, contact us within 7 days of delivery at support@regener8now.com. We will work with the dispensing pharmacy to resolve the issue, which may include a replacement at no cost.
Unopened, non-prescription products in resalable condition may be returned within 14 days of delivery for a refund less shipping. Opened or used products are non-returnable for sanitary reasons.
6.6 Refund processing and disputes
Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer and typically takes 5–10 business days.
If you have a billing question, please contact us first at support@regener8now.com so we can resolve it. Unfounded chargebacks may result in suspension of Services.
6.7 Insurance
Regener8 generally operates on a self-pay model. Insurance reimbursement, if any, is between you and your insurer. Refunds will not be issued for amounts your insurer denies after the Service has been provided.
Acceptable use
You agree not to:
Use the Services for any unlawful purpose or in violation of any applicable law.
Misrepresent your identity, age, or medical history.
Use the Services on behalf of someone else without authorization.
Reverse engineer, scrape, copy, or attempt to extract source code or data from the Services beyond what these Terms or applicable law expressly permit.
Upload viruses, malware, or content that infringes intellectual-property rights or violates anyone's privacy.
Resell, sublicense, or commercialize the Services without our prior written consent.
User content
If you submit content (messages, photos, reviews), you grant Regener8 a non-exclusive, worldwide, royalty-free license to use that content to operate and improve the Services and for compliance and legal purposes. You retain ownership of your content. Clinical information you submit is governed by HIPAA and our Notice of Privacy Practices, not this license, and is not used for marketing without your separate written authorization.
Intellectual property
The Services, including all software, design, logos, content, and trademarks, are owned by Regener8 or its licensors and are protected by U.S. and international intellectual-property laws. You receive a limited, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes consistent with these Terms.
Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGENER8 AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF YOUR USE OF THE SERVICES.
OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO REGENER8 IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING THE PROFESSIONAL LIABILITY OF LICENSED CLINICIANS, GROSS NEGLIGENCE, OR INTENTIONAL MISCONDUCT.
Arbitration and class-action waiver
You and Regener8 agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Palm Beach County, Florida, or by video unless we agree otherwise. Either party may bring an individual claim in small-claims court if it qualifies.
You and Regener8 each waive the right to a jury trial and the right to participate in any class, collective, or representative action. If this class-action waiver is found unenforceable, the entire arbitration agreement will be void.
You may opt out of this arbitration agreement by emailing legal@regener8now.com within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and your full name, email, and date of acceptance.
Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to Section 12, the exclusive venue for any non-arbitrable dispute is the state or federal courts located in Palm Beach County, Florida, and you consent to personal jurisdiction there.
Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason — including violation of these Terms, suspected fraud, non-payment, or risk to clinical safety. You may stop using the Services at any time; however, certain provisions (payment, intellectual property, disclaimers, limitation of liability, dispute resolution, governing law) survive termination.
Changes to these Terms
We may update these Terms. The "Last updated" date will reflect the change. Material changes will be communicated by email or in-portal notice. Continued use of the Services after the effective date constitutes acceptance.
Miscellaneous
Entire agreement. These Terms, together with the Privacy Policy and any documents they reference, are the entire agreement between you and Regener8 about the Services.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce any provision is not a waiver.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We will send notices to the email associated with your account; you may send notices to legal@regener8now.com or to the mailing address below.
Contact
Regener8 Health & Wellness, LLC
2901 NW Commerce Park Drive, Suite 1
Boynton Beach, FL 33426
legal@regener8now.com
